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Adobe says it will remove Send to FedEx Kinko's feature from Acrobat and Reader

August 1, 2007 — Adobe Systems Incorporated has announced that it will remove the "Send to FedEx Kinko's" service & functionality from Adobe Reader & Adobe Acrobat. According to an August 1st press release from Adobe, the versions of Adobe Reader & Acrobat that are scheduled for release in October will not contain the feature.

This announcement from Adobe comes in the wake of a major uproar that has been rippling through the printing industry for the past couple of months, ever since Adobe's June release of Versions 8.1 of Adobe Reader & Acrobat. These versions of the Reader & Acrobat software contain a menu item on the File menu that makes it very easy for the user to transmit a PDF file to a FedEx Kinko's facility and place an order for the file to be printed by FedEx Kinko's.

Immediately after Adobe Reader 8.1 and Adobe Acrobat 8.1 were released on June 6th, printing-industry executives began putting strong pressure on Adobe to remove the feature from Reader & Acrobat, claiming that it gives an unfair advantage to FedEx Kinko's. Discussions about the controversial "Send to FedEx Kinko's" feature raged for several weeks on print-industry blogs, forums, and discussion lists; and some of the discussions are still active as of this writing.

The uproar culminated in a San Francisco meeting near the end of July. According to several sources, at this meeting high-level representatives from major print franchises and from print-industry organizations told Adobe representatives that the Adobe-FedEx Kinko's deal was absolutely unacceptable, and they insisted that Adobe remove the "Send to FedEx Kinko's" feature from Reader & Acrobat immediately.


Related stories:
Adobe/FedEx deal can hurt printing companies!

Adobe takes heat from printing-industry execs over "Send to FedEx Kinko's" menu item in Acrobat and Reader
 




    
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